Kevin Nguyen
Business Analyst
Profile
Business analyst with 5 years of experience gathering requirements, mapping processes and delivering software solutions in banking and insurance. Delivered process changes saving $1.5M annually. Skilled in SQL, BPMN and Agile delivery.
Experience
Business Analyst
Lone Star Insurance · Dallas, TX
2021 – Present
- Gathered and documented requirements for a claims platform used by 600 adjusters
- Mapped 30+ processes in BPMN and identified automations saving $1.5M per year
- Wrote 200+ user stories and acceptance criteria for two Agile teams
- Led UAT with 40 business users, achieving a defect-free go-live
Junior Business Analyst
Texas Community Bank · Plano, TX
2019 – 2021
- Built SQL reports for branch performance
- Supported a loan-origination system upgrade
- Facilitated requirement workshops
Education
B.B.A. Management Information Systems
University of Texas at Dallas · Richardson, TX
2015 – 2019
CBAP (in progress)
Skills
Languages
EnglishNative
SpanishIntermediate